The Performant Difference

We’ve delivered high performing recovery solutions to our clients for more than 40 years. Our industry expertise with deep understanding of compliance, security and consumer experience, combined with a purpose-built operating infrastructure, enables us to design the best solution tailored for you.

1st Party Collections

We offer an extensive array of 1st party collection programs to facilitate results-driven, live receivables management. Our multi-channel communication approach is designed specifically to support your cost management and consumer retention goals. Talk to one of our account specialists today to learn more.

3rd Party Collections

We deliver a tailored collections approach that emphasizes a positive and compliant consumer experience, and client specific success measures. Our solutions take advantage of data-driven processes, a highly experienced and trained team, and an advanced infrastructure that utilizes the latest technology to achieve results.

Customer Care and Call Center

Our call center support program offers a complete and tailored approach to delivering a superior experience.

We operate four call centers across the United States housing more than 1,100 staff. Each call center is equipped with advanced capabilities and friendly staff adept at establishing relationships with customers—reducing complaints and increasing productivity and results.

With the right tools, processes and people in place, we incorporate consumer centric techniques and methodologies into our everyday operations—making it the core philosophy for how Performant thinks and acts.

4

Call Centers

1100

Trained Professionals

What You Get with Our Solutions

Our commercial debt management solutions come with standard features that support client success. Depending on your needs, we’ll apply the right mix to ensure your success.

  • Ongoing monitoring for compliance
  • Highly trained and experienced staff of account resolution specialists
  • Multi-channel collection communications
  • Interactive Voice Response and Voicemail (IVR/IVM)
  • Call recording technology with automatic screening
  • Advanced skip tracing tools and techniques
  • Actionable reporting and performance analytics
  • Portfolio-specific segmentation

Our Strengths

By choosing Performant as your debt management partner, you gain from our strengths that have been honed over 40 years:

High Volume Accounts
Industry Leading Customer Service and Experience
Comprehensive Compliance Capabilities
Data-Driven Processes
Advanced Operating Infrastructure with Latest Technology
Proven Information Security and Data Privacy