The Performant Difference

We’ve delivered high performing recovery solutions to our clients for more than 40 years. Our industry expertise with deep understanding of compliance, security and consumer experience, combined with a purpose-built operating infrastructure, enables us to design the best solution tailored for you.

Our Purpose

Performant delivers superior outsourcing engagements that identify and solve the needs of each client – and their customers – in a safe, secure technology environment.

Performant’s Outsourcing Expertise Can Support You In A Variety Of Areas:

  • Credit Dispute Services
  • Customer Call Center Engagement
  • Early Stage Collections
  • Business Process Outsourcing
  • Medical Patient Contact Outsourcing

Customer Care and Call Center

Performant cultivates longstanding relationships with each client to accomplish its singular mission: providing Maximum Customer Satisfaction and ensuring call center operations are a strong corporate asset for every client.

Retaining experienced, U.S.-based team members across five call centers in various time zones, each Performant employee is dedicated to a single client and receives customized, comprehensive training, adhering to the strictest government and corporate compliance standards.

Most importantly, Performant’s business model is built on an infrastructure that is scalable on-demand, meeting client needs of any size.  Performance is never sacrificed, resulting in less complaints and increased productivity.  To ensure satisfaction, Performant also delivers 100% call monitoring and real-time analytics in a safe, secure technology enviroment.

5

Call Centers

4

Time Zones

40+

Years Experience

Custom Outsourcing for Maximum Performance

Our customer care solutions, from enhanced contact management to back office processing, all come with customized features to support your success.  Depending on your needs, we’ll tailor our program to best fit your requirements.

  • Secure, fully compliant and integrated outsourcing suite
  • Highly trained and experienced employees
  • Multi-channel communications
  • Interactive Voice Response and Voicemail (IVR/IVM)
  • Call recording technology with automatic screening
  • Bilingual services
  • Real-time actionable reporting and performance analytics

Our Strengths

By choosing Performant as your outsourcing partner, you gain from our strengths that have been honed over 40 years:

Custom Programs Built to Meet the Needs of Each Client and Their Customers
Scalable Staffing to Support Your Volume Requirements
Industry Leading Customer Service
Dedicated Account Specialist with Average Tenure of 5+ Years
Unmatched Compliance Capabilities
Data-Driven Processes
Advanced Operating Infrastructure with Latest Technology
Proven Information Security and Data Privacy